Before Personal trainer & service desk at a gym
After Technical Support Technician at 3CLogic
Willie came to Merit America to turn his passion for tech into a career. He was working in a gym when he joined Merit America’s IT Support program. At work, he was helping people become physically stronger; in his free time, he was strengthening his professional & technical skills through Merit America. Balancing work and career training wasn’t easy, but Willie’s coach was there provide that extra push.
“I learned a lot of skills I was never taught. The coach meetings gave me the accountability I needed to succeed.”
After the program, Willie landed a job at the intersection of his experience, new skills, and passion. He is now administering technical solutions at a cloud-based software company. He uses the technical and professional skills he built through Merit, while leveraging the customer service skills he’d picked up in retail.