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Associate Site Director 


Merit America is looking for an entrepreneurial leader to help launch and lead our Dallas operations, with the goal of helping thousands of underserved Americans advance their careers. More than two in three Dallas adults do not have Bachelor’s degrees and many are working in low-wage jobs, at a time when employers are struggling to find skilled talent. With your help, Merit America will close this skills gap at scale.

Merit America is a new non-profit program focused on building a large-scale pathway from low-wage work into upwardly-mobile careers. We do this by: partnering with employers; operating learning programs aligned to employer needs, which combine online learning + in-person wraparound support; and serving Americans without college degrees through our programs.

After successfully growing our program in the Washington D.C. area, we are launching a Dallas site, and we are looking for a talented leader to develop and oversee day-to-day operations, and help shape our growing start-up.

The Associate Site Director will be Merit America’s senior representative in Dallas, and will be responsible for preparing the site for launch in the immediate term, and overseeing success of the program in the longer-term. This role presents a significant growth opportunity to help build our program and local team, taking on increasing responsibility as the site grows from dozens to hundreds of learners, and thousands thereafter.


    • Following the cohort launch in early 2019, your longer-term role will include three parts: serving as the Associate Site Director, serving as the Coach Manager, and directly coaching a subset of the initial cohort participants.

Provide site leadership, including:

  • Developing programming that supports our learners as they participate in our “blended learning” model

  • Connecting with local businesses, community organizations, and institutions to support the Merit America mission

  • Supervising a small but growing site program team

Oversee site program operations, including:

  • Managing communications to learners regarding program updates, requirements and opportunities

  • Reviewing learner progress to identify those who are falling behind and overseeing tiered support strategies

  • Resolving learner issues that cannot be solved by learners’ coachesIdentifying and pursuing opportunities to strengthen the on-the-ground operation of the Merit model

  • Coordinating 1-2 events per month - creating event agendas and content, coordinating event logistics, and managing communication with learners, staff and volunteers

Manage local career services and job placement, including:

  • Identifying which learners are best fit for roles with major national employer partners

  • Connecting with local employers to explain the value of Merit candidates and to help alumni get in the door

Support, review and strengthen coach performance, including:

  • Aggregating learner feedback on coaches, observing coaching sessions, writing coach performance reviews, and providing general and targeted professional development

  • Meeting with each coach bi-weekly to discuss professional development goals, give feedback, and discuss anything else coaches have on their minds

  • Resolving challenges that coaches escalateFacilitating coach onboarding, arranging experience sharing sessions, approving coach social budgets, building coach camaraderie

Directly coach 5-15 learners, providing a best-in-class supported learning experience to help learners advance their careers, including:

  • Facilitating 1-2 in-person “squads” of 5-7 learners on a weekly basis, using the Merit America squad curriculum

  • Meeting in-person with learners individually to identify key barriers to their success and opportunities for improvement

  • Tracking learners’ progress and engaging with them regularly through the Merit America platform

  • Generating insights from the experience of direct coaching to drive improvements to the site and the Merit America program overall

In the immediate term before the Dallas cohort launch, your role will be to:

  • Drive “top of funnel” candidate applications for the next cohort through local partnerships, community outreach, and other innovative techniques.

  • Oversee the end-to-end admissions process, resulting in a phenomenal initial cohort of 30-60 learners - this includes moving individuals through our tech-enabled selection process, facilitating in-person group interviews, and other stage-specific support as required.

  • Develop the calendar of community-based events, including preparing for the cohort kick-off.

  • Prepare for your longer-term role (see above).

Preferred Qualifications:

    • At Merit America, we believe that if you can excel in the job, you should get the job - so we hire for skills, instead of specific experience or education requirements. That said, experience and education related to the skills outlined below is preferred.

The skills needed for success in this role include:

  • Strategic Thinking: Superior strategic thinking and creative problem-solving skills, and ability to spearhead new strategic initiatives

  • Operational Excellence: Exceptional operational and organizational skills, and ability to balance multiple demands to bring plans to life so as to achieve ambitious goals

  • Relationship-Building: Strong interpersonal and communication skills, and ability to form trust-based relationships with external partners - including learners, community-based organizations, employers, funders and volunteers

  • Content Expertise: A passion for education, workforce development and social entrepreneurship, with a commitment to improving the lives of underserved Americans, and an ability to inspire others and speak as a thought leader in the education-for-employment space

  • Deep Empathy: Outstanding ability to collaborate, understand, and empathize with others, including people with diverse backgrounds and interests

  • Lifelong learning: Commitment to lifelong learning and ongoing personal and professional development

  • Entrepreneurial Drive: Resourcefulness, agility, and comfort working in ambiguous, quickly­ changing environments, including eagerness to wear multiple hats as needed and to help shape our start-up’s futureAs we also believe in the importance of local partnerships and expertise, familiarity with the Dallas workforce development community is strongly desired.


    • Timing: Early January 2019

    • Compensation: Competitive salary, with performance-based bonus opportunities; Comprehensive Benefits Package

To Apply:

    • Please email with your resume and cover letter of interest.

One More Thing:

    • Diversity is integral to our success and we are proud to be an equal opportunity employer. We believe in workplaces that are fully inclusive, and include underrepresented individuals in terms of race, gender and/or socio-economic status, and any other characteristics protected by applicable law. We strongly encourage individuals from underrepresented groups to apply.