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For Amazon Career Seekers

Advance Your Career

Merit America is proud to partner with the Amazon Career Choice program. Eligible Amazon workers should apply to Merit America through the links below!

How it Works


1) Application

Demonstrate your potential through a series of assessments


2) Kickoff

Begin your learning program at an in-person Welcome Ceremony in your community


3) Online Learning

Gain technical skills and credentials for high-demand jobs through curated, customized online learning programs


4) In-person Coaching

Meet regularly with a professional coach to help you complete your learning program and develop your strength as an applicant


5) Squad Meetings

Meet regularly with a small group of your peers who are participating in the same learning experience


6) Virtual Support

Receive academic & career support from virtual content specialists and mentors who work in high-demand fields

7) Community Events

Participate in optional meet-ups and events, including networking, job talks and career fairs


8) Job Search

Receive support in finding and applying for jobs, with priority access to all of our employer partners


9) Graduation

Bring your friends and family to celebrate your graduation


10) Ongoing Advancement

Receive ongoing virtual coaching & support as you secure a full-time role, advance in your career, and participate in the alumni network

Frequently Asked Questions

If the following FAQs don’t answer your question(s):

Merit America provides a path to skilled technology careers for working adults, with programs that are fast, flexible, and focused on what employers need most.

Through Merit America’s Entry-Level IT Professional Program, you will:

  • Earn industry-recognized IT credentials and gain skills for a new IT career

  • Learn on a schedule that fits with your work and home life

  • Get support in-person from your professional coach and a group of peers

  • Connect with employers who want to hire you

Career Choice

What is Amazon Career Choice?

Career Choice is an educational benefit offered by Amazon to qualified Associates. It covers a significant portion of the costs for approved training and educational programs, with the goal of preparing Associates for skilled careers outside of Amazon.

How do I know if I am eligible for Career Choice?

You can ask your center’s HR leads or login at

What happens after I finish a Career Choice Program?

After you finish a Career Choice Program, Amazon’s goal is that you enter a new job outside of Amazon. Amazon wants to be the launchpad for your career and truly is supportive of you finding a career outside of Amazon.

IT Careers

After participating in Merit America, what jobs will I be qualified for?

The program prepares individuals for entry-level roles in IT Support, and primarily Computer Support Specialist roles.

Specific job titles include: Help Desk Technician, Computer User Support Specialist, Computer Network Support Specialist, Technology Coordinator, and more.

What exactly will I be doing in those roles?

Computer support specialists provide help and advice to computer users and organizations. These specialists either support computer networks or they provide technical assistance directly to computer users.

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems

  • Perform regular maintenance to ensure that networks operate correctly

  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems

  • Ask customers questions to properly diagnose the problem

  • Walk customers through the recommended problem-solving steps

  • Set up or repair computer equipment and related devices

  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email

  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Merit America

How much time will Merit America take?

Merit America is a 16 week program, with 12-15 hours of online learning per week and 2-3 hours of in-person learning per week.

The in-person learning will take place in Amazon Centers, and you will be able to pick the time slots that work best for your schedule from several time and location options. If none of the options work for you, you may work with your HR POC as well on schedule accommodations.

After the 16 weeks, you will enter the “Placement” phase where you will continue to apply to and interview for jobs if you have not already landed a new job, with the support of your coach.

What credentials will I get from this course?  What will I be able to do with them professionally? What jobs do they prepare me for?

Through this course, you will earn the Google IT Support Professional Certificate, the CompTIA A+ Certificates, and a Merit America Completion Certificate. These Certificates may be linked to your LinkedIn profile and included in your resume, and signal your readiness for entry-level IT roles.

Will I be able to get a new job after Merit America? Will I make more money? What kind of help do you provide with getting a new job?

80% of job-seeking Merit America graduates have secured new job offers within 4 months of completing the program. The average starting salary for graduates in new roles is $41,000 per year.

Merit America is proud to partner with major employers, who provide priority interviews for Merit America graduates. Graduates who successfully complete all Merit America requirements and demonstrate high levels of professionalism & motivation will be recommended for a priority interview.

In addition to employer partnerships, your Merit America coach will work closely with you to identify and apply to target jobs, to prepare for interviews, and to move from interviews to offers.

How much does the program cost?

The program will cost you $210 if you are Career Choice eligible and receive approval prior to starting the program. The full program costs $4,200, but Amazon will cover 95% of the cost. Your $210 is due only after you secure a new job with a $10,000+ wage gain or a $45,000+ starting salary.

Why should I choose to participate in Merit America?

Merit America is your pathway to a new IT Support career. Merit America is:

  • Employer Aligned - You will gain high-demand skills & credentials

  • Job Outcomes Focused - Your coach will provide individualized job search support, even after the program ends

  • Fast - You will complete Merit America in less than 4 months

  • Flexible & Supported - 80% of your work each week can be done online at any time, but you will also have a coach and group of peers supporting your success

What are the next steps?

You should first confirm that you are eligible for Career Choice by logging into or by contacting your HR leads.

The next step after that is applying to Merit America at The application includes the following steps:

  • A short form (approx. 5 minutes)

  • A basic academic assessment (approx. 1 hour)

  • A video interview (approx. 30 minutes)

All of the application steps can be done at any time and location - that is, you do not have to take the assessment in-person and you do not have to schedule the video interview in advance.

Through the application process, Merit America is primarily looking for motivation & grit and an interest in starting a new IT career.

Once admitted to Merit America, you need to register through so that Amazon can approve your participation in Merit America and cover 95% of the costs for you.

Meet a Few of Our Learners